You will be accountable for designing and delivering specific client Transformation Journeys where you will contract socially, emotionally and rationally with our clients to ensure alignment of expectations. You will also provide leadership and capability development opportunities for colleagues who are in the Design Team.
In partnership with our colleagues who have content and project management expertise, you will ensure problems are scoped, and the project’s aspirations can be achieved on time and within budget in a way that exceeds client expectations and creates delight.
Every Watershed project is a unique journey for the people who participate in it. Your specific role is to be Accountable for the design of that journey. This includes selecting from a range of Design Thinking and Systems Thinking methodologies to create both synchronous and asynchronous ‘modules’ of work that unfold over time.
You will work to help manage a team of designers to ensure they understand their roles and are enabled to contribute to and support the journey creatively. In addition, you will be accountable for leading the facilitation of both overall client transformation journeys along with key events and interventions (synchronous and asynchronous) along the way.
Depending on client needs, this will likely include working in partnership with a client to:
Our ‘Systems Navigators’ (content experts) understand the industries and sectors in which your projects are based. You will have a close working relationship with them and ensure that their trust-based network of relationships has a profound experience of a different way to solve problems. The Systems Navigation team will be able to provide the context and insight required
to operate effectively.
By working closely with our Project Managers, you will ensure project ambitions can be delivered to the required levels of quality, budget, and timeline, including estimating time and effort of proposals and the delivery of existing scopes of work.
Design and facilitation skills: You know how to take a group of diverse participants on a journey to achieve shared outcomes and create tangible outputs. You use a range of tools and processes to enable this from fields, including Design Thinking and Systems Thinking.
Ability to manage complexities and challenges: You know when and how to ask for support and appropriately involve others to help solve issues. You manage problems and crises in a way that instills calm and inspires team and client confidence. You’re a natural collaborator and work closely with your colleagues to navigate complexity.
Communications and relationship management skills: You connect with people around you by listening to their needs and engaging them in a way that they see those needs are met. You are equally comfortable and adept at connecting with people in short hallway conversations or big boardroom presentations. You also have the ability to communicate clearly and influentially in writing.
Cultural Agility: You have a demonstrated ability to quickly, comfortably, and successfully work in cross-cultural and international environments.
Knowledge of Project Management Processes, Tools and Technologies: As you work with the team to deliver a Watershed Project, you demonstrate an understanding of project delivery concepts and tools and are able to select and implement the right approach at the right time.
Great Team Skills: You are both a team leader and a team player. You work with others to create an effective working environment and contribute positively to the organization’s culture. You contribute to knowledge sharing and capture within the team. You know how and when to step in and lead the team. You are equally comfortable defining your role as a member in support of others, actively connecting with others to understand their needs and sharing your knowledge and expertise in ways that ensure everyone around you can succeed.
Resilience: You will work in a very dynamic environment. The people we work with are facing the most challenging problems that the world offers. It’s emotional work and will require you to be highly self-aware and self-regulating. Success in this environment will come with the ability to cope effectively with the stress and challenges present when working with other people who may be learning to cope with what’s in front of them.
Client Relationship Skills: You understand Watershed’s key offerings, articulate our value proposition, and act as an ambassador in all client interactions. You know when and how to apply Watershed offerings and can articulate value propositions and brand promise to clients, partners and internal teams. This knowledge means you are able to participate in BD and pipeline activities.